It's been 3 weeks since i started working at the branch, and 3 days working as a teller. And if I can describe my status there in one word it would be like BUMMER! also the f word .....
Why did i ever consented on being transferred?!
I don't know if the fault is really with me or with those stupid customers who aren't familiar with formal bank procedures (EDUCATE YOURSELVES PLEASE AND SPARE US TELLERS THE AGONY) but i can't seem to focus on my work.
It's pretty depressing and discouraging to keep making mistakes at a new place where you should impress your supervisors with your intelligence instead "mission failed".
Luckily, i hadn't miscalculated any amount that came in or out, yet, so I'm pretty much on the safe side.
But it's just those stupid mistakes that make me look like an idiot in front of my co-workers, which is really not funny.
Here's what i did so far:
- Let a minor withdraw from her account without her father's signature.
- Gave a customer the original copy of the voucher and i took the copy!!!!!!
- Was about to deposit a 4 figure amount instead of withdrawing it.
- Spread a whole 4 figure amount consisting of small bills on the counter where they should be hidden instead, you can imagine how many bills were there!!!!
- Was about to withdraw from a customer's account under the request of his brother without being the Power of Attorney!
- Threw important papers.
- Used the wrong transaction commands.
It's really strange, because i mastered my work at my old department pretty fast, but now, it's a whole different story.
I keep delaying customers for easy transactions because i keep entering the wrong numbers (damn you numbers, I've never been and never will be a fan of mathematics). And therefore, my mind is occupied with the whole Focus Focus Damn it and The Customer Is Waiting Damn it and i don't like being rushed! And when i'm rushed, i don't really focus.
It's pathetic, what do i do!
16 Interruptions:
relaaaaaaaaaax!!
the more you stress yourself out, the more mistakes youre going to make, and then youll stress yourself out more, and the circle will keep going...
seriously, just close your eyes and breathe.
meh .... enjoy working with new people and hope to god nobody notices the mistakes you've made ......
maykhalef 7abeebty awl il ayaaaam 6abe3i ey9eer chethe... ana 9ar weyaay nafs il shy.. maby akhr3ich bas first year for me kant chethee bas el7mdelaaa 3 years later agolich ana mertaa7a el7een bas wayed ta3b ;x
o tara ur not being an idiot jedaam ur co-workers! where did that idea come from!!!
bel 3axs they know ur new o 6abe3i ey9eer chethee! taben etfhmeny ena all min awl yom dawmaw feeh kano faltaat zmaanhom?!
dont worry 7abeebty 3adi ok..
khalee ele y9er in work stay in work.. once ur out of that place dont think of anything...
we still do mistakes like these in work even my supervisors do it..
ana agool ro7aay il ba7aar this weekend o get i nice tan ;D o redeelhom eb new look ;p
dont worry
ull get the hang of it ;>
what's ur bank? I wanna come to kuwait and make alot of transactions and I would only count on the expert of the only special teller I know. :P
First of all, take a deep breathe before starting your day and smile at yourself :)
But before all that I'd like to say I always read your blog and I am a fan.
Another thing is that I've been in your spot once upon a time ago and know the feelings you're going through.
So now, second of all, screw the waiting customer never put their comfort above yours regardless of what you are being taught, you should always protect yourself and make sure things are good before you worry about finishing the customer because there will always be a line of waiting customers. They'll wait regardless of what and if they complain well they have no right to because you are serving a customer.
See the circle, hehehe you are doing your job, whether it's slowly or quickly it doesn't matter the important thing is that you're doing it right.
Now onto my piece of advise, I was like you mastering things really quickly, and sometimes I think I still do that but then there are things that I can never master and are just above me and I'm fine with that. The important thing however is that you will learn the process just take the time to learn it peacefully rather than in a panic way. You will learn the codes, you will learn the rules and remember this, all your co-workers started out in the same position you were in, they made mistakes, no one is perfect *believe me this is soooo true, if I were to tell you the stories* hell I took training courses and was the top of my class and I still made a mistake once. So it happens.
Just take it easy and you will be the best out there, and just you wait and see, you'll be moving upwards soon inshalla :)
I wish you the best of luck,
Your fellow Banker.
7bebty :* sometimes work can be such a pain !!
yalla i wish you all the best inshala oo everything would work out real soon :*
aww sweetie
dont be hard on ur self inshallah u will more than fine remember its just a work and i really wish u the best :**
iNoor,
LOL, tra we're the last bank to give allowances, so guessing by now, i think it's already been deposited to your account ;P
Hamza,
You sick customer!
I'll make sure to transfer all your funds to your sister. This way you get to be not only an ATM for her, but a whole bank :P
All,
Thank you all :*
You guys really boosted my confidence.
relax...it happens..I am sure with time these mistakes will get lesser..Just be careful...do your work slowly and carefully...consult ur supervisor and ya not to forget Good Luck :)
Wow you seem to be stressing yourself....
first of all.... you have three days now to get a breather and forget about work for a bit...
All I can tell you is to relax and try not to impress anyone soo hard... atleast not in the beginning... what's done is done for know.... next week is a new beginning so you can start all over and do better... enshallah.... :)
GOOD LUCK!!!
u're just being nervous cuz of the new place
stop thinking about not making any mistakes & u'll do fiiine
1st of all.... i finally found your blog. i dont know why, but it was hidden in plain sight for me!
so... hi
2nd
Don't stress, your human and making errors is part of being one.
3rd
give people money.
lol jk
All,
Thank you very much. I really appreciate it ;)
And welcome aboard all :p
Quit now while you still can.
Ohhh wait!!! NO DO NOT QUIT!!! Let's attempt my 5 year plan!!
OMG you're never satisfied anywhere :P LOL!
It's ok to make mistakes but try to memorize the rules first before you blame your customers for not following them :P
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